Job Summary

E-Logic is seeking a professional, detail-oriented Premier Furniture Delivery Driver to perform high-quality, white-glove residential deliveries of premium furniture, including Ethan Allen products. The successful candidate will be responsible for safely operating delivery vehicles, inspecting and securing merchandise, coordinating with customers, assisting with in-home furniture assembly and placement, and ensuring every delivery meets established quality and customer service standards.

This position requires a strong commitment to professionalism, careful furniture handling, accurate documentation, and exceptional customer service. The Delivery Driver will serve as a primary representative of the delivery operation and must ensure that all merchandise is handled, installed, and presented with the highest level of care.

Working Hours

• Work schedule: As assigned based on delivery routes and operational requirements.
• Working hours may vary depending on delivery schedules, customer appointments, and transportation requirements.
• The position may require physical activity, extended periods of driving, and lifting or moving furniture with appropriate assistance and equipment.

Key Responsibilities

Vehicle Preparation, Pre-Trip Inspections, and Loading

• Maintain the delivery vehicle in a clean, organized, and professional condition, both inside and outside.
• Inspect the vehicle and required equipment before departure and promptly report any maintenance or safety concerns.
• Keep tools organized, furniture pads properly folded and stacked, and waste materials securely bundled and disposed of appropriately.
• Inspect furniture and other merchandise before loading to identify visible damage, defects, missing components, or discrepancies.
• Review delivery tickets and associated documentation to verify merchandise, delivery destinations, and special handling instructions.
• Properly wrap, pack, load, and secure furniture to prevent damage or movement during transportation.
• Wear required company-logo apparel and maintain professional grooming and appearance standards.
• Submit required daily dock check-in photographs before departing the loading facility.

Customer Communication and Delivery Arrival

• Contact customers while en route and provide a minimum of 30 minutes' advance notice of the expected arrival time.
• Maintain courteous, professional, and clear communication throughout the delivery process.
• Introduce the delivery team upon arrival and explain the planned delivery and installation process.
• Conduct a walkthrough of the delivery pathway with the customer before moving merchandise into the residence.
• Identify and address potential obstacles, including narrow doorways, tight corners, stairs, sensitive flooring, and other access limitations.
• Exercise appropriate care to protect the customer's home, flooring, walls, doorways, and surrounding property.
• Immediately communicate delivery delays, access concerns, merchandise discrepancies, or other issues to dispatch in accordance with established procedures.

Furniture Assembly, Placement, and Leveling

• Assemble, position, and install furniture in accordance with manufacturer instructions and applicable company procedures.
• Use appropriate tools, including cordless drills, screwdrivers, wrenches, tape measures, and spirit or bubble levels.
• Level furniture from front to back and side to side using the applicable internal or external adjustment mechanisms.
• Use appropriate material-handling gloves when handling boxed or packaged merchandise and clean specialty white gloves when handling open, finished furniture, as required.
• Handle upholstery and finished surfaces carefully to prevent scratches, stains, tears, or other damage.
• When inspecting or servicing upholstery packaging, use approved procedures for underside X-cuts and carefully reseal packaging when appropriate.
• Fluff upholstery, connect sectional components, and ensure furniture pieces are properly aligned and positioned.
• Dust case goods, clean glass surfaces, verify that table leaves fit and operate smoothly, and complete final detailing before presenting the furniture to the customer.
• Use appropriate cleaning materials and techniques to protect wood, glass, upholstery, and other furniture finishes.
• Maintain a clean and organized work area throughout the delivery and installation process.

Delivery Completion, Customer Education, and Documentation

• Confirm that furniture is correctly positioned, assembled, leveled, clean, and ready for customer use before completing the delivery.
• Demonstrate applicable furniture leveler and hinge adjustments to the customer.
• Explain relevant furniture care considerations, including natural wood movement, responses to humidity changes, and manufacturer-recommended expansion gaps, as appropriate.
• Take clear, high-quality photographs of delivered and installed merchandise in its final location, following company documentation requirements.
• Review delivery paperwork with the customer and obtain all required acknowledgments and signatures.
• Document merchandise damage, missing items, installation concerns, customer complaints, access issues, and other exceptions accurately.
• Submit required delivery photographs, signed paperwork, and detailed issue reports to dispatch promptly upon completion or discovery of an issue.
• Never conceal damage, discrepancies, or service issues; report and document them in accordance with company procedures.

Safety, Professionalism, and Service Quality

• Follow all applicable transportation safety requirements, company policies, safe lifting practices, and merchandise-handling procedures.
• Use appropriate lifting techniques, handling equipment, and team assistance when moving heavy or oversized furniture.
• Maintain a courteous, respectful, and solution-oriented approach when interacting with customers, coworkers, dispatch personnel, and facility staff.
• Protect customer property and maintain professional conduct while working inside private residences.
• Follow delivery schedules, route instructions, documentation requirements, and established escalation procedures.
• Represent E-Logic and its customer professionally and consistently uphold the expected white-glove service standards.

Qualifications

• High school diploma or equivalent preferred.
• Valid driver's license appropriate for the assigned delivery vehicle and a driving record that meets applicable company and insurance requirements.
• Previous experience in furniture delivery, residential delivery, moving services, furniture assembly, or white-glove customer service preferred.
• Experience operating delivery trucks or other commercial vehicles appropriate to the assigned role.
• Ability to read and follow delivery tickets, manufacturer instructions, work orders, and other operational documentation.
• Practical knowledge of furniture handling, assembly, leveling, and protection of finished surfaces preferred.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to identify visible merchandise damage, document delivery exceptions, and communicate issues promptly.
• Demonstrated attention to detail and commitment to maintaining high standards of cleanliness, presentation, and workmanship.
• Ability to use basic hand and power tools safely and appropriately.
• Ability to work independently and collaboratively as part of a delivery team.

Federal Project Requirements

Project-specific requirements: Any federal project, government-site access, security screening, background investigation, or other customer-mandated requirements will be communicated when applicable to the assigned position. Candidates must satisfy all applicable requirements before performing work that is subject to those conditions.

Unless specifically required by the applicable contract or assignment, no particular security clearance or federal credential is presumed to be a requirement for this position.

Work Environment & Physical Requirements

• Work is performed in delivery vehicles, loading docks, warehouses, customer residences, and other assigned delivery locations.
• The position requires frequent standing, walking, bending, reaching, pushing, pulling, and handling furniture and delivery equipment.
• Ability to lift, carry, move, and position furniture and related merchandise safely, with team assistance or mechanical aids as appropriate.
• Ability to navigate stairs, narrow passageways, doorways, and other residential access conditions when required.
• Ability to work around loading equipment, moving vehicles, tools, packaging materials, and other typical delivery-operation hazards.
• Ability to work in varying weather conditions and accommodate delivery schedules as operationally necessary.

Any lifting limits or other physical requirements must be consistent with the actual duties of the position and applicable law. Reasonable accommodations will be considered in accordance with applicable requirements.

E-Logic Candidate Information

This position offers an opportunity to contribute to a professional delivery operation where customer satisfaction, careful merchandise handling, and quality workmanship are essential. Candidates should be dependable, courteous, safety-conscious, and committed to delivering a consistently excellent customer experience.

Applicants must provide accurate employment and qualification information and complete any applicable hiring, eligibility, background screening, or customer-required onboarding procedures.

Equal Employment Opportunity Statement

E-Logic is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. E-Logic is committed to providing equal employment opportunities and complying with all applicable employment laws.