Locations: Remote (100% Remote)

Clearance: Active SECRET Security Clearance at time of contract award

Employment Type: Full-time, Contract (Base + 4 Option Years + 6-Month EOS)

Compensation: Commensurate with experience (GSA MAS 54151S rates apply)

About the Role

We are seeking a ServiceNow Developer to serve as a Key Personnel position supporting the Executive Airlift Communications Network (EACN) Support contract. This role provides full-spectrum support for EACN's ServiceNow development to ensure process workflows and wireframes are developed in partnership with HAF/A1 sprint/DevOps team or other Government-defined business processes approved by the EACN PM. The developer will ensure tailorable dashboards, repeatable processes, and best-in-class user experience (UX) are fit for need/purpose for the 89 CS and EACN business requirements.

Available Location

• Remote (100% Remote - confirmed in Q&A Question 88)

Key Responsibilities

• Provide full-spectrum support for EACN's ServiceNow development.
• Ensure process workflows and wireframes are developed in partnership with HAF/A1 sprint/DevOps team or other Government-defined business processes approved by the EACN PM.
• Ensure tailorable dashboards, repeatable processes, and best-in-class user experience (UX) are fit for need/purpose for the 89 CS and EACN business requirements.
• Develop and implement IT Service Management (ITSM), IT Business Management (ITBM), and IT Asset Management (ITAM) modules and business processes.
• Provide oversight and expertise in ITSM configuration management support, and implement, integrate, and sustain/maintain ServiceNow.
• Configure and customize EACN software to gather statistics and provide Trend Analysis.
• Customize the software to reflect system design changes and equipment upgrades.
• Provide Information Technology (IT) Service Management training, such as ServiceNow training for Trouble Ticket System using Government furnished physical devices, software, and commercial training aids.
• Configure, customize, and maintain Government furnished network security, monitoring, and data analysis tools (including but not limited to ServiceNow, SolarWinds, Splunk) to provide real-time usable statistics to aid with troubleshooting.
• Collaborate with DevOps teams to design and execute aligned workflows and wireframes.

Required Qualifications

Experience:

• Minimum 5-6 years in the following:
• Managing the day-to-day functional operations and activities of a contractor workforce supporting ServiceNow development.
• Operational planning and execution of ITSM, ITBM, and ITAM module development and implementation.
• Managing supply and maintenance transactions, or equivalent IT service management experience.
• Providing technical advice and instruction to personnel.
• Minimum 3-5 years handling fiscal requirements and functions.

Certifications:

• ServiceNow Certified Application Developer (CAD) required.

Capabilities:

• Apply relative knowledge to analyze problems, identify significant factors, gather pertinent data, and recognize/apply solutions.
• Plan and organize work to successfully perform complex tasks.
• Effectively and efficiently communicate, both written and orally, to personnel at various status and rank.

Qualifications:

• Minimum of a four (4) year course of study in a relevant field leading to a bachelor's degree, or a combination of successfully completed post-high school education and/or training experiences that meet the total qualification requirements for this position level.
• Active SECRET Security Clearance at time of contract award.
• Must pass a criminal background check and Personnel Risk Assessment (PRA).

Preferred:

• Prior experience supporting U.S. Air Force or DoD ServiceNow programs.
• Experience with ITSM, ITBM, and ITAM modules.
• Experience with ServiceNow integration with SolarWinds, Splunk, or other network monitoring tools.
• Experience with Agile/DevOps methodologies and CI/CD pipelines.

Work Environment

• Location: Remote (100% Remote - confirmed in Q&A Question 88).
• Travel: Local travel authorized; travel outside the local region (CONUS and OCONUS) may be required and will be reimbursed in accordance with FAR 31.2 and Public Law 99-234.
• Hours: Normal Government working hours, 0630-1730, Monday through Friday, local time, excluding Federal holidays.
• On-Site: Not required - 100% Remote.
• Security: A personal security clearance is required. A Common Access Card (CAC) is required for all contractors.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.