E-logic is seeking a dedicated Help Desk Specialist to provide comprehensive Tier 1 and Tier 2 IT support to BEA's end-users. This role is crucial for ensuring the smooth operation of desktop workstations and peripherals for over 500 end-users.

Responsibilities:

• Provide primary hands-on IT customer support for BEA users, responding to and resolving help desk tickets in a timely manner.
• Provide desk-side support for troubleshooting hardware and software problems.
• Assist with the installation, removal, and relocation of computer equipment.
• Manage and maintain IT equipment in storage.
• Support conference room audio/visual needs and troubleshoot related issues.
• Perform workstation vulnerability remediations and assist with imaging and configuring laptops and mobile devices.
• Create and maintain IT knowledge base articles to document solutions and best practices.

Qualifications/Skills:

• Experience in a help desk or IT support role.
• Strong knowledge of desktop operating systems (Windows, macOS) and common software applications.
• Excellent customer service and interpersonal skills.
• Ability to troubleshoot technical issues and explain solutions clearly.
• Experience with ticketing systems and remote support tools.

Important Notice:

This role is part of a proposal for the U.S. Department of Commerce in the Bureau of Economic Analysis (BEA). Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.