E-Logic is seeking a senior-level Help Desk Support Services to ensure reliable end-user and enterprise IT support. This role will support OIG's IT environment through advanced troubleshooting, Microsoft 365 administration, automation, and system recovery operations.

Responsibilities:

• Provide Tier II/III help desk support for Windows and Microsoft 365 environments.
• Troubleshoot and administer Active Directory, Group Policies, and SharePoint.
• Manage server applications and cloud/on-premise system performance.
• Research and implement automation solutions (Power Automate, Power BI reporting, inventory tools).
• Assist in vulnerability assessments and mitigation strategies.
• Develop and manage backup/recovery solutions with reporting.
• Support networking configurations and connectivity troubleshooting.

Qualifications:

• 5+ years of IT Help Desk/Systems Administration experience.
• 3+ years specializing in Cloud Computing, Linux/Windows Administration, and Enterprise Support.
• Bachelor's degree in Computer Science, Information Systems, or related field.
• Proficiency in Microsoft 365, Active Directory, and enterprise help desk systems.
• Experience in IT automation, security awareness, and enterprise troubleshooting.

Important Notice:

This role is part of a proposal for the U.S. Department of Education. Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.