The Federal Trade Commission (FTC) is seeking a skilled Cornerstone Administrator to optimize and maintain the agency's Learning Management System (LMS). This role involves ensuring seamless functionality, enhancing user experience, and supporting enterprise-wide training initiatives. The ideal candidate will have experience in system configuration, content management, and technical troubleshooting within a government environment.

Responsibilities:

• Conduct a comprehensive health check of the Cornerstone platform to assess system configurations and apply necessary updates.
• Optimize system performance by refining search capabilities, streamlining workflows, and enhancing content playlist design.
• Evaluate, repair, or remove non-functional courses within the LMS.
• Update and enhance the LMS user interface to improve navigation and accessibility.
• Develop and design content pages for key FTC training programs, including Supervisor Development Training and the FTC University.
• Improve the overall user experience (UX) by implementing best practices in LMS design.
• Assess, create, and repair course curriculums to align with training goals and compliance requirements.
• Collaborate with subject-matter experts (SMEs) and instructional designers to enhance learning content.
• Generate custom reports to track learning engagement, compliance, and system performance.
• Review, update, and correct Enterprise Human Resource Integration (EHRI) information required by OPM.
• Serve as the primary point of contact for LMS-related issues, troubleshooting technical challenges, and working with vendors to resolve system concerns.
• Provide guidance and support to agency employees on LMS functionality, best practices, and troubleshooting techniques.

Qualifications & Experience:

• Certified Cornerstone Administrator (required).
• Minimum 3 years of experience as a Cornerstone Administrator in a government environment.
• Strong technical skills, including troubleshooting, system configurations, and knowledge of directory and file structures.
• Experience in course design, development, and curriculum management.
• Ability to diagnose and resolve technical issues independently.
• Strong collaboration skills, with the ability to work across all organizational levels and with external vendors.
• Excellent customer service skills with a proactive, responsive attitude.
• Exceptional oral and written communication skills, capable of translating complex technical concepts into clear, non-technical language.